Returns | 143Diamonds

Returns | 143Diamonds

RETURN POLICY | 143DIAMONDS

Here at 143Diamonds we pride ourselves on the Jewelry we produce, afterall it's hard to get repeat customers if we don't offer the best Diamond Jewelry we can. For this reason we have strict guidelines that we follow to ensure the products we sell are held to the highest standards. Let's be honest though, if there is an issue that you need resolved please feel free to reach out to us, we want to know, so it never happens again! The owner of this company hand selects and quality insures all products sold by 143Diamonds there is not one order that doesn't get his eyes on it. We do have to protect ourselves from getting taken advantage,, which is why we have the return policy below. Again, if you have any issues with your order please feel free to reach out. We don't expect there to be any, but we absolutely want to know if there is. Email: returns@143diamonds.com for all questions about your return.

 

STANDARD RETURN POLICY

There are a few important things to keep in mind when returning a product you purchased online from 143Diamonds:

  • You have 30 calendar days to return an item from the date you received it hassle free by using one of our local jewelry partners.
  • Please ensure that the item you're returning is in New Condition
  • All shipping for returns is the responsibility of the customer who received the merchandise. Unless otherwise agreed to between 143Diamonds and the customer.

Manufacture Defects

  • Although it has never happened, if you find that the merchandise ordered from 143Diamonds.com is defected in anyway, please contact us at info@143diamonds.com. Shipping will be the responsibility of 143Diamonds or our local Partners.

 

  • All defects must be reported within 48hrs of receiving merchandise, any problems you may have after this time will be subjected to normal return policies unless otherwise stated. (See Above)

 

Issues that would not be considered a manufacturer defect. Let me reiterate though, if you have an issue we want to hear about it send an email to info@143diamonds and we will address immediately.

  • Metals discolored by the use of chemicals. Although it’s rare as we use real gold, but sometimes people wear jewelry when they shouldn’t. Example- Lab Work dealing with harsh chemicals.
    • Gold doesn’t really get bothered by these chemicals, but the other metals used to alloy with the gold can be damaged.
  • Loss of Diamonds due to damage from everyday wear.
    • Our jewelry is meant to last a long time, but please be realistic, if you are hard on your jewelry and lose a gemstone please contact us at info@143diamonds.com or visit one of our awesome local partners for service.

 

  • If you are a Gentoo Diamond Proposal customer please see FAQs page to answer some of your questions. Our free ring is meant to be a temporary ring that allows for the surprise proposal. It is meant to be worn from the time of the surprise proposal to the picking out of an engagement ring. See our FAQS page to see how long most people wear it. We always recommend getting your diamond insured and that can be done immediately after purchase by visiting Jewelers Mutual Insurance. You will be surprised on how affordable they are and how much at ease you will feel.

 

Trade Ins

143diamonds offers an amazing trade in program. At any point if you would like to upgrade the diamond you have purchased please email us at info@143diamonds.com. We will always give you exactly what you paid for your diamond to apply to any other diamond in our Gentoo Diamond inventory. As long as the diamond is without damage, and has the original certification to accompany it.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

  • The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
  • Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear. *See local partner for service
  • Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
  • The loss of a gemstone caused by damage from everyday wear or from other damage.